1 reviews | Active since Mar 2015
Insurance Claim not Paid Out
Good Afternoon,<br> I was retrenched in March and submitted my Retrenchment claim into the Edgars Secunda Branch. I got a phone call a few days later stating that on the 25 April 2015 that I must please submit an affidavit that I am still unemployed (which I did as I am still unemployed). I got a phone call on the 30th from the call centre saying that the claim has been approved and should be paid out in 2 days. I have in the meantime sent out 2 emails and made telephonic calls to find out when my account will be settled but with no luck. I do have all the reference numbers and emails in question should it be required. Can you please assist me with this as I believe if they give you insurance they should come through with all their promises. And I am still unemployed so I have spare every cent that I have till I can get new work.<br> Kind Regards,<br> Penelope Oliver
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please note we have referred your claim query to the accounts department as it has been prolonging. We apologise for the overall unpleasant experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please note we have referred your claim query to the accounts department as it has been prolonging. We apologise for the overall unpleasant experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***