Insurance claim ISSUES

<p>On 9 May 2016 may retrenchment claim was appoved by Hollard and entered onto Edcon's system for the full outstanding amount, I've been calling Edgars on numerous occasions and on 26 May 2016 Edgars assured me that the full amount is visible on the system and it will reflect on my account within 3 working days. Today I got an sms from Edgars informing me that my account is in arrears and further action will be taken. I spoke to Carol in the collections department who could only see a partial payment on my account but will escalate it to the relevant department and her supervisor, Verona, told her that it will be sorted out within 48 - 72 working hours - AGAIN! Really Edgars? When one takes out insurance it is to have peace of mind, instead I have to fight to get my insurance sorted out and apparently there is no senior who knows how to sort out the matter.</p>