Insurance Claim Form

On the 20th of August 2018, i went to Edgar’s Brooklyn to get my phone repaired. I gave them the device on that day and they submitted the claim form. We went back to the store after a week and they stated that they did not know where the claim form is , so they had to make another one and we will get a call after two days ....A week later we went back to the store to check how far they were with the repairs on the phone. The person that was attending the issue stated that the repairs store has not came back to them yet, they called the call centre and they stated that their system was down and we suggested to see them in the afternoon that day and even then the system was still down.

They ended up sending an email to the call centre team leader to assist further with the issue. Then we received an sms on the morning of the 7th September stating that they only got the claim form , on the same day we received another sms stating that the form is incomplete.

Its yet another week and we still have to go to the store to check on the status of the phone and still the was no solid answer, they sent an email to the manager that is responsible for the repairs department. On Tuesday they called and said they found the phone but it was delivered at the wrong address, so we were told that it will be delivered by 48h from that day.

Went to the store yet again today and the phone has not been delivered , we don’t even know if its repaired , this has been a fruitless exercise because they keep on taking us from pillar to post .

They need to work on their service.