Insurance Claim Documents not submitted

On 30/05/2015 I submitted an insurance claim for my lost cellphone at Edgars Parow Centre. Marlyn helped me and advised that he'll submit it the following day to FinRite. He also advised that I'll be able to follow it up by Friday, 05/06/2015. <br> I called Finrite early on 05/06/2015 and the lady said that they haven't received any documents from Edgars Parow Centre. I then called Edgars and Hilton said he submitted my docs to finrite and will follow up on why they haven't received it yet. I asked him to keep me updated but haven't heard anything as yet..<br> I'm certainly not happy with this hold-up as I'm entitled to having my docs submitted and processed within 7 working days. I pay this insurance every month and now Edgars is being the hold-up but there's never a hold-up with me paying them.<br> It's been 5 working days already..and I'm still waiting and I'm not sure if my docs have been submitted..I'll never buy any cellphone or subscribe to insurance via Edgars ever again.<br> I'm prepared to wait till Tuesday, 09/06/2015 (7th working day) and not longer.<br> <br> Claim reference number:TC***<br> <br>