DN
Deveshnee N
1 reviews | Active since Jul 2015
24 Jul 2015, 17:18
INSURANCE CLAIM
I bought a cellphone from Edgar's and i insured it with them, however i cracked the screen of my phone, i gave this in for the insurance to fix and they sent my phone back 2 diff colours this was about 3 months ago and the people in Edgar's don't even follow up on your claims or phone you to advise you what is happening, is this the service we get for things we are paying for, this is unacceptable
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Replies (1)
Edgars's replyOfficial
28 Jul 2015, 14:58Hello Deveshnee23,
We tried contacting you but we couldn't reach you.
Please note we have referred this matter to Finrite management to address as this matter has been prolonging. The store will also follow up with Finrite and concrete feedback will be given to you shortly. We apologise for the lapse in service.
Pleased find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We tried contacting you but we couldn't reach you.
Please note we have referred this matter to Finrite management to address as this matter has been prolonging. The store will also follow up with Finrite and concrete feedback will be given to you shortly. We apologise for the lapse in service.
Pleased find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply28 Jul 2015, 14:58
Official
Hello Deveshnee23,
We tried contacting you but we couldn't reach you.
Please note we have referred this matter to Finrite management to address as this matter has been prolonging. The store will also follow up with Finrite and concrete feedback will be given to you shortly. We apologise for the lapse in service.
Pleased find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We tried contacting you but we couldn't reach you.
Please note we have referred this matter to Finrite management to address as this matter has been prolonging. The store will also follow up with Finrite and concrete feedback will be given to you shortly. We apologise for the lapse in service.
Pleased find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***