Insurance claim

I have had bad service from Edgars cellphone insurance from the 1st day I made a claim with them it has been a disaster I made a claim on Dec 26th 2017 regarding my damages handset I sent the phone to the store at Liberty Promenade in Mitchell's plain I got the assistance I wanted and I sent my phone to them I was then advised of a timescale of 6 weeks I will get my handset back after 2 months of non Communication what so ever I go to the store all to find out they don't have my phone yet I contact the insurance department they tell me that the claim didn't go through due to a bounced Direct debit so I ask why didn't they tell me of this all I got was a bad attitude I advised them to cancel my direct debt and then return my handset back Till March I have been waiting for my handset they still don't have it I contacted them sometime in May they didn't didn't have the phone and the store promised me that they were going to tell me once they have my phone so I can come collect it yet till today I don't have my phone they have a bad customer service and I regret taking insurance with them it was the worst decision ever