Insurance Claim

I have Insurance with Edagars and its over 3months my phone has went for repair, and apparently my case is pending as they need to prove that I have been paying my premiums, however they have never contacted me or request the prove.

When I offered to provide proof was told their system its off line to confirm or compare payments.

It was my 3rd time coming trough as the 2nd time they was electricy outtage and we called te insurance contact center and we never received a respond from their call center up until it was now time for me to go to work

I am approching 4months now and still without a phone and still being debited the insurance premium.