Insurance claim

<p>Good Day,</p> <p> I am very disappointed of your service. I have been patients with you guys for far too long now. I tried to compromise and work with you guys but you do not meet me half way.</p> <p><br />On the 12th of September I booked in an Iphone6 . You returned the phone on November and I had to take it back to the store the following date because it was still not fixed. By the end of November I called the store to find out about the progress of the phone and I was told that the phone is beyond repairs. Ever since then , I've been going in and out of the store to get a phone.</p> <p><br /> I requeasted to be ordered an Iphone 6 and I was told that you do not sell it. I then asked to be made a special order for Iphone6s and that I'd pay the Additional fees since the insurance is only paying me out R8000, that was on the 24th of December. One of your consultant sent out an email stating that I request a special order.</p> <p><br /> On the 6th of January I was at the store again to do a follow up about the order, I was told that they haven't recived a response from head office since the of 24th of December 2016. I asked the consultant to send another email again. Up until now I haven't received any response on the matter.</p> <p><br />On the 25th of February 2017, I was the store again to take any phone that is worth the value of R8000. I was told that the only phones available are worth of R4000 and less which I refuse to take and no alternatives were made to meet my needs.</p> <p><br />Unfortunately, Now I am fed up of this situation. I no longer want any phone. I am requesting for cash out becuase I had to buy myself a new one</p> <p><br />I am very, very disappointed with you!!!!!!!!. I've been without a phone since the 12th of September. You have no idea how this has taken a strain on me , having to deal with your rude consultants and your incompetence. Not to mention, ignoring the customer's needs. One of your consultant yesterday dropped a call while I was on the phone with her. Please pay me out. This has gone too far now.</p>