sM
sithabile M
1 reviews | Active since Oct 2016
02 Oct 2016, 10:00
insurance added without knowledge
<p>Good morning.</p> <p> </p> <p>I opened an account at edgars in bellville cape town and i was told my montly payment was R150 but first month i went to make a payment i was told that im owing R300 i did pay but second month i was tod its R600 so i decided not to pay. I called edgars. I was assisted by someone who told me about an insurance on my account which is something i never signed up for. Last week wednesday i paid R2000 only to be told i cant use that account anymore cos it has been suspended. Edgars is ripping people off. I need this account to be sorted or else im involving my lawyers as well. </p> <p> </p> <p>Thank you</p>
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Edgars's replyOfficial
03 Oct 2016, 10:04Thank you for bringing this matter to our attention. Please be advised all financial products were cancelled on the 8 March 2016 , due to consecutive non-payment before and after the cancelation ,the account has been automatically closed and cannot be re-opened again due to payment history.
Please be advised you still have a reminding balance on your account , we urge to make payment before the account is handed over and your credit record will be effected.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply03 Oct 2016, 10:04
Official
Thank you for bringing this matter to our attention. Please be advised all financial products were cancelled on the 8 March 2016 , due to consecutive non-payment before and after the cancelation ,the account has been automatically closed and cannot be re-opened again due to payment history.
Please be advised you still have a reminding balance on your account , we urge to make payment before the account is handed over and your credit record will be effected.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
sM
sithabile M's updateReviewer Update
04 Oct 2016, 10:37Its funny how you guys know what belongs to you but you have a bad service when it comes to your customers. Last thing you would do is admit that part of this ws your fault. Do you know how many times i called in to get this sorted out. The last agent i spoke to advised i need to go where i opened the account and ask the manager to call the call centre and erase the arreas added on my account while there was insurance....and by the way i called edgars in bellville but whenever i ask to speak to the store manager they placd the phone on the side and talk their own things. Honestly iv had the worst experience at edgars Nd before you start threatning people about lawyers make sure your backs are covered and clean. Unti someone gives me a clear explaination of why insurance was added who added it Nd what edgars is going to do about that. Than i will pay the remaining R500 i was able to pay R2000 so i can still pay the outstanding balance.....
sM
sithabile M's update04 Oct 2016, 10:37
Reviewer Update
Its funny how you guys know what belongs to you but you have a bad service when it comes to your customers. Last thing you would do is admit that part of this ws your fault. Do you know how many times i called in to get this sorted out. The last agent i spoke to advised i need to go where i opened the account and ask the manager to call the call centre and erase the arreas added on my account while there was insurance....and by the way i called edgars in bellville but whenever i ask to speak to the store manager they placd the phone on the side and talk their own things. Honestly iv had the worst experience at edgars Nd before you start threatning people about lawyers make sure your backs are covered and clean. Unti someone gives me a clear explaination of why insurance was added who added it Nd what edgars is going to do about that. Than i will pay the remaining R500 i was able to pay R2000 so i can still pay the outstanding balance.....