RL
Ruan L

1 reviews | Active since May 2014

17 Mar 2016, 14:02

Insulting customers

I just want to warn people to stay away from the jewellery department in Edgars at centurion mall, I went to look at a few watches for a birthday gift for my girlfriend and was met with the worst kind of unhelpful employees you can get. <br> Firstly one of the employees asked the other \Whats the cheapest watch?\" while looking at me and laughing, this already had my blood boiling. The other employee asked which watch I wanted to see and I pointed out a few that I was interested in, she wasn't the least bit interested in helping me and left me to my own devices. The watch prices are on the back of the watches and not visible unless taken out from the locked glass case.<br> <br> I will never shop there again, but if someone from Edgars is reading this... MAKE SURE YOU HAVE VISIBLE PRICING ON ALL THE ITEMS THAT ARE LOCKED IN GLASS CASES! <br> <br> It's really not that difficult.... "

0
Replies (1)
Edgars
Edgars's reply17 Mar 2016, 16:26
Official
Hello Beamo,

We must apologise for the unpleasant experience in store, please be advise we have addressed this incident with the store manager to insure this service will not be rendered again.

You will be receiving direct feedback from the store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,