RS
Ryno S
1 reviews | Active since Mar 2016
04 Mar 2016, 09:18
Instore loud and inappropriate music
Good Day, I am a regular customer at Edgars Waterfront in Bloemfontein, but lately the in store experience is terrible. I do not mind back ground music playing, but lately it sounds like a night club and then the type of music is horrible, who plays rap and heavy metal in a retail store???? After confronting the floor manager she rep**** that the radio is broken and that they used one of the workers sell phones!!!! What the hell guys!! Please sort out this ***********s!! I am sure that I am not the only one feeling irritated by this.<br> <br> Kind Regards
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Edgars's replyOfficial
05 Mar 2016, 11:24Hello Boerseun87,
Kindly note we tried contacting you telephonically but could not reach you.
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the rap music that was played at our Edgars Bloemfontein store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically but could not reach you.
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the rap music that was played at our Edgars Bloemfontein store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply05 Mar 2016, 11:24
Official
Hello Boerseun87,
Kindly note we tried contacting you telephonically but could not reach you.
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the rap music that was played at our Edgars Bloemfontein store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically but could not reach you.
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the rap music that was played at our Edgars Bloemfontein store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***