MH
Mashudu H
1 reviews | Active since Mar 2009
22 Jun 2017, 08:16
Insensitive storr Manager
<p>Today 22 June 2017. Edgars said they will open stores at 7:30 . As i speak its 8:13. Customers are still standing outside. The store is not open. Upon enquiring we are told that they are waiting for someone with the key. But there are people inside the store.</p> <p> </p> <p>Pathetic service. I mean people are still going to work and now this false adverti*****t is costing time and money.</p>
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Edgars's replyOfficial
22 Jun 2017, 13:31Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative service experience at our Edgars Brooklyn store.
Rest assured your service experience will be addressed with the stores management team in order to implement corrective and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Edgars's reply22 Jun 2017, 13:31
Official
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative service experience at our Edgars Brooklyn store.
Rest assured your service experience will be addressed with the stores management team in order to implement corrective and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
***
Best regards,