HC
Herman C

1 reviews | Active since Jan 2020

10 Feb 2020, 08:44

Insecure Communications.

I have been a loyal customer of Edgars for almost 20 years now, all of a sudden they send me messages about bank statesments and credit increases etc etc... over SMS! Firstly i did not ask for a credit limit increase secondly sms is insecure and i do not like that they send sensitive information about my personal business with them over a insecure medium. (yes people privacy still matters and android is the least private or secure thing out there) Really Edgars you can wait until i am in the store or you can email or i don't know maybe phone me for private business things also don't word your communication like i requested a credit limit increase when i know for a fact i did not. Don't force things on me i did not ask for last time i checked we live in a free country.

0
Replies (2)
Edgars
Edgars's reply10 Feb 2020, 11:40
Official
Dear Herman

Thank you for making contact with us. Please accept our sincere apologies for the frustrations caused to you .

Kindly note that we have removed the sms function on your account to prevent this from happening again .

***/GO

Kind regards

 Edgar's Customer Experience Team
***

Best regards,

HC
Herman C's update10 Feb 2020, 12:10
Reviewer Update
Thank you, it is much appreciated.