AT
Alita T
1 reviews | Active since May 2014
17 Nov 2015, 10:04
Injury from drawer left open
On Saturday 14 November, my husband and I was in Edgars in Menlyn branch. We were walking around in the jewellery and sunglasses section. A drawer by the swarovski display was left open, and my husband did not see it and tripped over it and cut open his shin. He was bleeding quite badly, but none of the staff came to help. This is not acceptable as this can lead to more serious injuries. It is a passage way where clients are expected to walk and this can really ruin a persons day. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
19 Nov 2015, 14:07Hello AlitaTho****es,
Firstly we would like to apologise for the unfortunate incident that occurred in our Edgars Menlyn store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Firstly we would like to apologise for the unfortunate incident that occurred in our Edgars Menlyn store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply19 Nov 2015, 14:07
Official
Hello AlitaTho****es,
Firstly we would like to apologise for the unfortunate incident that occurred in our Edgars Menlyn store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Firstly we would like to apologise for the unfortunate incident that occurred in our Edgars Menlyn store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that this unfortunate experience prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures and avoid re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***