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Terryanne T

1 reviews | Active since Jun 2010

12 Feb 2015, 14:43

Inglot - No sale, no assistance

On the 8th of Feb I went to Edgars Goldfiels Mall to purchase a whole net set of makeup from the Inglot brand. <br> I was looking forward to and planned by purchase around two palettes and two purchasing sessions. I was going to purchase the freedom system with 2 eye shadows, one blush and one powder. The powder was out of stock. Because of this I was not allowed to get this palette even though I opted to purchase the powder as soon as the stock came in. Then I was planning on purchasing additional eye shadows. I was going to purchase another two and then at the end of the month I was planning on filling the remaining spaces in the palette. Once again I was refused this. Even though I told the manager over and over again that I am going to come back. I just could not decide what additional colours to take at that very moment. <br> I ended up walking out with a 5 palette eye shadow, a loose blush and a loose powder. <br> <br> I am very disappointed as I opted for Inglot specifically for the freedom system. I wanted to just have two items to carry around instead of a bunch of loose items. <br> <br> Until now the makeup has been sitting on my dressing table untouched. I have no interest in it anymore.<br>

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Replies (1)
Edgars
Edgars's reply14 Feb 2015, 12:13
Official
Hello tdtoit,

Thank you for raising your concerns with us. Please note we have referred your query to management for intervention. Management will look into this matter and revert with feedback shortly. Please accept our sincere apology for the overall experience.

Your reference number is as follows: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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