1 reviews | Active since Nov 2013
Inferior Quality Products
<p>1) Puchased a wallet in December 2015. The emblem at the front of the wallet fell off within a couple of months.</p> <p>2) Purchased boots in July 2016. The sole of the boot partly detached, and remains attached only at the front of the boot.</p> <p>3) Purchased an umbrella in September 2016 which became mangled on opening it in the rain today.</p> <p>I am very dissapointed as the products purchased are of an inferior quality. I would like the products to be replaced with products of a better quality, failing which I would like to be reimbursed.</p> <p> </p>
Thank you for taking the time to share your concerns with us.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Please be advised all branded items have a 6 months quality exchange period and our in house brands have a 30 quality exchange period , should you feel the item is not up to standard within the stipulated time frame please visits your nearest Edgars store along with your slip so the item can be assessed and resolution will be provided in store.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Please be advised all branded items have a 6 months quality exchange period and our in house brands have a 30 quality exchange period , should you feel the item is not up to standard within the stipulated time frame please visits your nearest Edgars store along with your slip so the item can be assessed and resolution will be provided in store.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***