VR
Von R
1 reviews | Active since Jun 2012
10 Feb 2016, 16:04
INFERIOR QUALITY HANDBAG
To whom it may concern:<br> The last weekend in November my daughter bought an ALDO handbag from Edgars in Clearwater mall. In January we tried taking the back but was told they cannot with no reason. I went back today as the ends of the bag is peeling/fraying. This started happening while we were away. She used the bag all of maybe 2 weeks at the most. Edgars is now refusing to exchange or refund it back into her account. ARe you not aware of the 6 months that consumers have for inferior quality goods purchased? <br> <br> Please can someone get back to me urgently to resolve this matter.<br> <br> <br> <br> <br>
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Replies (2)
Edgars's replyOfficial
12 Feb 2016, 10:15Hello Annonymous101,
Thank you for making contact with us.
Please be advised that your query has been escalated to the stores management team to address. As requested will call you back at 14:00 in order to obtain your daughters details. Once the details have been provided the stores management team will provide resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Thank you for making contact with us.
Please be advised that your query has been escalated to the stores management team to address. As requested will call you back at 14:00 in order to obtain your daughters details. Once the details have been provided the stores management team will provide resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Edgars's reply12 Feb 2016, 10:15
Official
Hello Annonymous101,
Thank you for making contact with us.
Please be advised that your query has been escalated to the stores management team to address. As requested will call you back at 14:00 in order to obtain your daughters details. Once the details have been provided the stores management team will provide resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Thank you for making contact with us.
Please be advised that your query has been escalated to the stores management team to address. As requested will call you back at 14:00 in order to obtain your daughters details. Once the details have been provided the stores management team will provide resolution.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
VR
Von R's updateReviewer Update
23 May 2016, 09:58I am absolutely appalled with the service from Edgars. No one seems to know whats going on. We have been trying to return this handbag for months now. My daughter has been told they cannot do anything on her account as they put a hold due to ********** transactions. Then when she calls edgars custoer service they said the account is suspended. She is unable to pay or do anything on the account but keeps getting calls to make payment. Please can someone get back to us urgently. We want to return this handbag which is R600 and pay the account
VR
Von R's update23 May 2016, 09:58
Reviewer Update
I am absolutely appalled with the service from Edgars. No one seems to know whats going on. We have been trying to return this handbag for months now. My daughter has been told they cannot do anything on her account as they put a hold due to ********** transactions. Then when she calls edgars custoer service they said the account is suspended. She is unable to pay or do anything on the account but keeps getting calls to make payment. Please can someone get back to us urgently. We want to return this handbag which is R600 and pay the account