nN
ncumisa N

1 reviews | Active since Mar 2011

20 Aug 2015, 11:01

inferior quality clothing

I bought clothes at Edgars towards the end of June,and yesterday was the first time I wore a skirt that I bought .As I was about to sit down at the office I noticed that ,the skirt was torn and it was my first day to wear it this really was an embarrassment for me to walk around the whole day at work with a torn skirt.By the way I don't have the till slip anymore so I won't be taking the skirt back and won't go through the long process of getting my statement and confirming that I actually bought it at your store, but am writing this to say I am no longer buying at the store as clearly it don't sell quality items unless they are the overpriced Mango or other overseas branded clothing.

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Replies (1)
Edgars
Edgars's reply24 Aug 2015, 09:32
Official
Hello ncum,

It is with great displeasure to hear of the overall experience, we can understand the discomfiture you felt and for that we sincerely apologise. Please be advice we would like to take the responsibility and assist you, however, we require a proof of purchase. We assure you measures will be taken to avoid the re=occurrence of this nature.

The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
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