kC
kimona C
1 reviews | Active since Apr 2013
25 Mar 2016, 10:13
Inferior quaility
I purchased a duck feather duvet queen size for R1700. I noticed that the feathers are coming out in large amounts and it's only been 3 months. I'm extremely frustrated and disappointed because one would think paying that amount you would get good quality goods. I can only imagine what the condition of the duvet is going to be within a year. I would like to know why I'm payinf so much for inferior goods. Disappointed customer
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Edgars's replyOfficial
29 Mar 2016, 15:40Hello kimonarc,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Kindly note your query has been forwarded to the store manager for assistance, you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Kindly note your query has been forwarded to the store manager for assistance, you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply29 Mar 2016, 15:40
Official
Hello kimonarc,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Kindly note your query has been forwarded to the store manager for assistance, you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
Kindly note your query has been forwarded to the store manager for assistance, you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,