1 reviews | Active since Mar 2015
Infant top with a broken needle
In July last year I bought my newborn daughter a pink polka dot top which was a set with another navy one. When my chid started wearing it in December, I relaised she was a bit uncomfortable and then took it off and when I was washing it I then saw that when the item was sewed the needle broke inside.OMW<br> I then took the item back to Edgards Wonderpark, the manager the, a slender gentleman with glasses came and saw the item and just said they will take back the item and I can take anything else to the same value. Iwas very shocked with such bad service I received. This had caused bruises on my child and some person who doesnt care handles this care so lightly. Later in january I called Edgars call centre and they said they will investigate into the matter. Till this day I havent received any feedbck on this matter.I need answers on this matter. This is a serious , my childs life could have been in danger from this needle, But the way they handled it, was so light.
It is with great displeasure to hear of the overall experience. We can imagine the discomfort and pain felt by your daughter and for that we deeply apologise. Please note we have liaised with the store manager and she is going to be in contact with you while reviewing this matter,
We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. We can imagine the discomfort and pain felt by your daughter and for that we deeply apologise. Please note we have liaised with the store manager and she is going to be in contact with you while reviewing this matter,
We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
