1 reviews | Active since Sept 2015
Inexperienced Call Centre Agents
Today at 16:49pm on 3 Nov 2015 I received a call from: ***<br> <br> The guy started talking and I have no idea what he was saying. He doesnt introduces himself properly. The next minute he wants to confirm my details. I asked him what this is about as I have an account already. It was very clear that I did not understand a word he was saying. Only then she says it's for Edgars VIP. I asked her if I need to pay for this, he did not respond.<br> <br> When I said I'm not interested in paying for such a service as I hardly use the card. He continued talking without my consent.<br> <br> I will be cancelling my Edgars account this weekend if I am going to billed for stuff that i dont need.<br>
We tried contacting you at 03:08 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised there are no financial services enrolled on your account. We have also made a note on your account that you don't want any financial services. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
We tried contacting you at 03:08 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Please be advised there are no financial services enrolled on your account. We have also made a note on your account that you don't want any financial services. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,