Ineptnes and inability to resove a problem

My mothers Edgars card was used without her knowledge, upon querying this transaction, and requesting copies of the receipts , Edgars have been unable to provide them -- to lay a case of *****, as explained by the SAPS , we need the receipts that Edgars refuse to furnish. After many tedious conversations, and emails, which provide proof that they stated they will look into the situation, they have now handed my mother over to a debt collection agency, who now terrorize an old infirm lady who cannot walk, let alone drive. Unfortunately this task has now befallen me to rectify, and for six months Ive tried, yet to no avail.<br> <br> We have been requesting this information for over 6 months-- yet Edgars take it upon themselves to be above the law .<br> <br> Pray that there is recourse and an ability for assistance,<br> <br> Kind regards,<br> <br> Wayne Stone.