Inefficient Customer Service

I app**** for an Edgars account online 3 weeks ago and was contacted by a consultant who then verified my details and advised me that I would receive an sms confirming the approval / decline of the account. To date I have not received such an sms but sms's informing me of promotions. I then contacted their new accounts department today where I was advised that the approval / decline of the account cannot be confirmed telephonically and that I would need to approach a branch who needs to contact their offices for this information. I'm not happy with the service provided as there is no consistency in the feedback that was provided to me. If I wanted to go to a branch to apply for an account, I wouldn't have done it online!!!