Incrorrect Billing by Edagrs

Good afternoon,

I have a complain about Edgars, I received my statement for account number ********** ********** 95664 in my e-mail. To my surprise I am having the following billing that I am not aware of in my statement:

07/01/19 SERVICE FEE = 23.00 09/12/18 SMS AIR SUBSCRI = 49.00 28/12/18 AIRTIME/DATA SUBSCRIPTION = 78.00 02/01/19 SMS AIR SUBSCRI = 49.00 ------ Total = R199.00 ------

When I enquired they are telling me that its the billing from RMCS that they are working with. To make things worse I am being billed for the Data and or airtime that I never received.

I never agreed to this arrangement.

I my opinion this is not a good business practice for Edgars to hand over my information to another company without my consent. I would like Edgars as a matter of urgency to reverse the above mentioned transactions.

The customer care lady I spoke to is saying I must pay whilst they are trying to reverse the billing / transaction. Why pay?

I am one of their customers that try to handle his account very well as it is always encouraged, now I receive this billing.

Kindly rescue me from this unfair treatment by Edgars

Thank you Simbongile