Incovienient

I was highly disappointed on the service I received from Edgars staff yesterday. I went in to make an EFT payment. I don't know what happened next but I was told that the payment did not go through as it's written at the bottom of the slip that 'card declined'. I than showed Ofentse the teller that I have received an sms from my bank stating that R700 has been deducted from my bank account to Edgars. She than called Phillia her manager who was not useful at all.She told me that my money is not yet into an edgars account, I will need to come back when it has been sent back to my account than make a payment after.It seems its an Edgars system problem. I didn't mind doing that but I asked that interest may not be charged on my account as I came to pay on time,the money has went off my account,it's their system that is faulty. She sent me to customer service line,which was more appalling. I spent 30min on the phone with no way forward. Some other manager came,Gaba, took down my details and said she will sort it this morning than get back to me. It's the afternoon I'm still waiting. I have had the account for more than 5yrs. I wish not to continue with it,I can't stand your service.