BA
Brandon A
1 reviews | Active since Mar 2016
06 Mar 2016, 14:41
Incorrectly app**** voucher terms
I received a voucher by email for so much off when you buy for so much. I have used dozens of these vouchers in my years of having an Edgars account card. Today I was told at the counter that the voucher didn't apply to me because I have a Thank U account card, the campaign is only for Thank U cash cards. This is the exact wording on the terms and conditions: \This voucher is for Thank U Card holders only\"<br> I don't see where that says anything about what kind of card you have. The manager and cashier did their best to make me feel like an idiot that I didn't know this was only for cash and that it had always been like this. That is total *******, this is the first time I've heard such ridiculousness. Why can we not hold Edgars to their own terms and conditions?"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
07 Mar 2016, 10:46Hello Allenb89,
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards Thank U Rewards vouchers.
Please be advised that your query is 0referred to our marketing management to address. Feedback confirming the true wording and terms and condition of this campaign will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards Thank U Rewards vouchers.
Please be advised that your query is 0referred to our marketing management to address. Feedback confirming the true wording and terms and condition of this campaign will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply07 Mar 2016, 10:46
Official
Hello Allenb89,
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards Thank U Rewards vouchers.
Please be advised that your query is 0referred to our marketing management to address. Feedback confirming the true wording and terms and condition of this campaign will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards Thank U Rewards vouchers.
Please be advised that your query is 0referred to our marketing management to address. Feedback confirming the true wording and terms and condition of this campaign will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,