EJ
Elrine J

1 reviews | Active since Aug 2011

24 Nov 2015, 12:54

Incorrect Subscription

During the year I received an sms stating that I can get R49 VODACOM airtime for only R25 a month. As I am a Vodacom user I opted for this option. (I still have the sms on my phone which I received from Edgars/RMCS). <br> <br> However, I recently noticed on my Edgars account, that I am charged R25 for Cell C airtime. This is not what I asked for. The sms clearly reads Vodacom. Why would I pay for Cell C airtime if I can't use it on a Vodacom phone, which means I am paying each month for something I did not authorised (did not give permission for Cell C subscription), and I am paying for something I do not even get or able to use. <br> <br> I phoned Edgars, who gave me RMCS number. I phoned them, after being helped by a not so friendly staff member, she said that my cancel/refund call has been logged and someone will phone me back. And here I am still waiting... No one phoned, still no refund or even the slightest apology. My reference for the call was EDRF-***.<br> <br> I will pay of my Edgars account within the next 3 months and close it as well. This is really bad service.

0
Replies (1)
Edgars
Edgars's reply25 Nov 2015, 11:50
Official
Hello rientjie2007,

Thank you for raising your concerns with us. Please be advised the Air Time subscription has been cancelled and the amount debited has been reversed into your account. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.

The reference number for your query is: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,