Incorrect reconciling on my account???

To whom it may concern,<br> <br> On the 1st February, my closing balance with Edcon was R1,038.24.<br> On the 1st February I made a purchase for Mango air tickets to the value of R4,705.47 which was my last purchase .<br> <br> Therefore, if I calculate the two amount it will leave me with R5,741.71 that was outstanding on my account.<br> On Saturday, 6th February, I went into the store to pay R3,500.00 into my account, which would have brought my debt to R2,241.71.<br> <br> however when I was handed my receipt, it showed that I owe Edcon over R7,000.00.<br> <br> I went to your customer care service desk in store and they advised me to sit on their phone with the call center agent.<br> For over 30min I had the call center agent try to investigate and then to be told that there is a problem with your system but they will call me on Monday.<br> <br> I find the unacceptable and shocking, in fact even suspicious as how can you not reconcile account correctly?<br> <br> Call center agent name - Zama<br> Ref # - ***<br> <br> I would appreciate for someone to contact me regarding this as soon as possible.