wD
wendell D
1 reviews | Active since Aug 2015
16 Aug 2015, 10:43
incorrect pricing
I have bought a pair of levis jeans which edgars had on ''special'' only to find when I get home that the sale price and the original price of the jeans are the same. There had been another price ticket over the original pricing by R200. Edgars please stop telling people that they are saving R200 when customers are actually paying the original price of the product.
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Edgars's replyOfficial
25 Aug 2015, 11:29Hello wendell1324,
Our attempt to contact you at 11:22 AM was unsuccessful.
Thank you for notifying us of the incorrect pricing of the jean. We believe that was just human error and we sincerely apologise for that. Kindly visit the store with the proof of purchase, the price tag and the jean; then store or credit manager will assist you. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:22 AM was unsuccessful.
Thank you for notifying us of the incorrect pricing of the jean. We believe that was just human error and we sincerely apologise for that. Kindly visit the store with the proof of purchase, the price tag and the jean; then store or credit manager will assist you. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Aug 2015, 11:29
Official
Hello wendell1324,
Our attempt to contact you at 11:22 AM was unsuccessful.
Thank you for notifying us of the incorrect pricing of the jean. We believe that was just human error and we sincerely apologise for that. Kindly visit the store with the proof of purchase, the price tag and the jean; then store or credit manager will assist you. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:22 AM was unsuccessful.
Thank you for notifying us of the incorrect pricing of the jean. We believe that was just human error and we sincerely apologise for that. Kindly visit the store with the proof of purchase, the price tag and the jean; then store or credit manager will assist you. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,