GM
Gabriella M

1 reviews | Active since Aug 2019

05 Aug 2019, 09:26

Incorrect price, poor service.

Incorrect price I bought crockery at Edgars in Eastgate. They referred us to Clear water mall because they didn't have stock. And they sold us items at incorrect price, excluding the promotional price. We want to complaint at Kolondade and they were telling us that we need to go to clear water. But we finally got help at the groove and realise that it was a system error. Items were really on promotion. We bought more c rockeries there as well. Because they were out of stock we had to go back to Kolonade. But from the last transaction we made, they still gave us crockery at incorrect. Same items and 2 different slips, bought 10 minutes apart with different prices. When I am complaining. They are asking to return all the stock, if I am not happy. Just realize they don't care to loose sells. A customer will rather return all products then them helping fix the mistake. Pathetic

0
Replies (3)
Edgars
Edgars's reply05 Aug 2019, 09:40
Official
Dear Gabriella

Thank you for making contact with us regarding the inconsistent pricing of our promotional merchandise.
We have tried calling you to no avail. 
Please accept our apologies for the inconvenience caused to you.

We will escalate your query to the Kollonade store for further assistance.

***/GO

Kind regards

Edgars Customer Experience Team
*** 

Best regards,

GM
Gabriella M's update05 Aug 2019, 09:52
Reviewer Update
Good morning
I see you have tried to call me.
Thank you for your prompt response.
I will be excepting your call.
Thank you very much
GM
Gabriella M's update06 Aug 2019, 10:52
Reviewer Update
Edgards slip.pdf 429.64 KB