1 reviews | Active since Jun 2014
Incorrect marketing in store
Today i went to Edgars parow as i received an sms with regards to the promotion .so i took a pair of NIkes for men and a pair of Adidas for woman ,fully priced on the boxes .both priced for R699.95.i got at the till who then Debra assisted me and then advised me that the pair of Adidas is not part of the promotion .i then explained to her that i got the shoe at the promotion section and there is more of the same shoes there and there was no sale sticker on. standing in the queue waiting to get to the till where there was only two cashiers taking most of my time waiting .two customers complaining about the same thing,they eventually left the shoes and walked out of the store .i asked to speak to the manager ,who up until now didn't come to the till after raising my concerns an announcement was made over the micro phone advising that the promotion does not include sale items.i get that as a customer but on my box was no sales sticker and if i knew would i have never taken the box.secondly why are you packing the sales items with the promotion stock.i really like and wanted the shoe so i had to give out and additional amount for the shoe.what will be done regarding this matter
Thank you for raising your concerns with us, Kindly note this matter has been referred to the store manager to address, as the intention of the promotions is not to mislead customers but to give them a good shopping experience. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Thank you for raising your concerns with us, Kindly note this matter has been referred to the store manager to address, as the intention of the promotions is not to mislead customers but to give them a good shopping experience. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
