GP
Gabriella P

1 reviews | Active since Dec 2015

20 Dec 2017, 18:20

Incorrect Knowledge

I just purchased a perfume for my mother and a very kind lady helped me and asked me if I'd like to purchase anything else for a 20% discount. I kindly said no and told her I am vegan and most products in this store are tested on animals. She said that they are not and that your Red Square stores are cruelty free. Please would you train your staff to not lie about very important things like this. I am so offended and hurt. I wish I didn't support your store but I was doing a favour for my mother's boyfriend to surprise her for Christmas.

0
Replies (1)
Edgars
Edgars's reply21 Dec 2017, 11:47
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in service .We will alert management so that corrective measures may be taken to improve on our service going forward.***/GO

Kind regards

The Edgar's Customer Experience Team