IE
Irfaan E
1 reviews | Active since Nov 2017
25 Nov 2017, 09:28
Incorrect items delivered
Very poor service received from Edgars after an error on their part.
Ordered an item from Edgars online on 03 November. Received delivery of incorrect items on 7 November and immediately notified customer service via email as well as over the phone. Received an email response on the 9 November to say that it was escalated and that they would arrange to swap out the incorrectly delivered items with the correct item. Numerous calls and emails later and still nothing has been done to resolve the issue. It is now the 25 November and still no delivery received.
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Edgars's replyOfficial
25 Nov 2017, 12:28Thank you for bringing this matter to our attention .We apologise for the lapse in service with the incorrect order that was delivered to you.By copy of your mail we will advise our online team to contact you and to resolve this matter .Reference***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply25 Nov 2017, 12:28
Official
Thank you for bringing this matter to our attention .We apologise for the lapse in service with the incorrect order that was delivered to you.By copy of your mail we will advise our online team to contact you and to resolve this matter .Reference***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
IE
Irfaan E's updateReviewer Update
28 Nov 2017, 18:42Poor service yet again, Still no contact made by your online team to resolve. Please deliver the items or refund me.
IE
Irfaan E's update28 Nov 2017, 18:42
Reviewer Update
Poor service yet again, Still no contact made by your online team to resolve. Please deliver the items or refund me.