AP
Akash P

1 reviews | Active since Dec 2013

13 Jul 2017, 21:19

Incorrect item sent

<p>I did purchase some clothing online and one of my items that I wanted was an Addias sandal which was marked at R169.95. When the courier arrived I noticed that I was sent a Pro Action sandal. I went to an Edgars store to return the sandal and they did give me abit hassle with the refund and only wanted to credit me R70. This is the second time that the incorrect sandal was sent. If there was no stock of the item I rather be informed or credited instead I was inconvienced not once but twice</p>

0
Replies (4)
Edgars
Edgars's reply14 Jul 2017, 09:16
Official

We apologise again for any frustrations incurred, in order for us to query the matter with the online team we need you to furnish us with the order no; on *** so that we may report it on behalf of our valued customer.Please find the below reference number for your post ***/GO

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply14 Jul 2017, 09:19
Official

Please find the below correct reference number for your post ***/GO. kindly ignore the previous one as its incorrect.

Best regards,

Edgars
Edgars's reply14 Jul 2017, 09:20
Official

We apologise again for any frustrations incurred, in order for us to query the matter with the online team we need you to furnish us with the order no; on *** so that we may report it on behalf of our valued customer.Please find the below reference number for your post ***/GO

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply14 Jul 2017, 09:22
Official

We apologise again for any frustrations incurred, in order for us to query the matter with the online team we need you to furnish us with the order no; on *** so that we may report it on behalf of our valued customer.Please find the below correct reference number for your post ***/GO

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,