Incorrect item received, no response

Order number # ********** 13

I’ve purchased a few items online on the 3 January’18, I received the order about a week later. However, 2 of the items was incorrect. I purchased X2 five pack boxers but received X2 three pack boxers.

I called ***to enquire & rectify the issue. (ref: ********** 2641/GO) I was told that I will be contacted to arrange collection of the incorrect item. This did not happen, to date. I’ve been calling this number to follow up every week since then with no happiness.

What is going on? I’ve paid for something & never received it. I still want the 5 pack boxers.