Incorrect Information Provided

<p>I visited Edgars Kollonade on Saturday 08 October to purchase a cellphone. I explained to the sales consultant by the name of Mihloti that I just accidentally broke my Samsung S6 and that I was looking for a handset that can give me what I got from the S6 not more than R2500. She advised me that the Samsung J2 would be the best purchase and had fast speed internet connection including 3G connectivity.</p> <p> </p> <p>The phone is very slow for internet connection and I subsequently went into the store to explain my unhappiness with the phone, I visited Edgars on Monday 10th to complain about my unhappiness. The only reason I got from another agent was that I may not have been at a place that has 3G connectivity which I found to be a whole lot of hogwash, I feel ****med by Mihloti as she sold me a device that does not do half of what is promised.</p> <p> </p> <p>The manager (Karabo) at the store threw the Edcon policy at me and telling me that I signed and it mean I agree to the terms and conditions and there is nothing she or her store can do and also stated that it will be pointless for me to bring in the device to be checked by Samsung technicians as they will be using their owns sim cards and will most definitely not find anything wrong with the phone</p> <p> </p> <p>It is appalling that Edgars cares more about their policies than their own clients. I will not leave this matter here until I am assisted and get value for what I paid for.</p> <p> </p> <p>The phone is slow and sometimes freezes on me and I'm told they can't help me because of a clause I signed.</p>