Incorrect Information

I called the call center on 09.11.2017 to apply for a limit increase. I was asked to email 3 months payslips which I did. I called a week later and was told I need to email bank statements as well. What upsets me is that every I call I hold on for ages and get different information. This is pathetic and ridiculous your staff should be trained what information to provide clients to prevent inconveniencing the client.. I am seriously disgusted