CB
Catherine B
1 reviews | Active since Apr 2015
18 Apr 2016, 10:03
Incorrect Details
Edcon Group is so bad with Admin. I have had no dealings with them for at least 18 years. At the time they allowed my ex-husband to use my cheque and sign his name on the cheque. The cheque was not honoured as the details were incorrect. I vowed then never to deal with Edgars. I have not. Now I get a message that they are handing over a bad debt - which is impossible. Then they get all sarcastic and rude on the phone as I am not will to provide personal details - I have had no dealings with them and this is either a mistake or *****. I phoned out of courtesy to tell them they were wasting their time and money as I have no dealings with them at all.<br> <br> Please do not supply them with my ID number as I am concerned they will just **********ly give me the account
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Edgars's replyOfficial
18 Apr 2016, 16:02Hello KateyB,
Thank you for bringing the above concerns to our attention in regards to your recent experience with our company.
Please be advised that your query is referred to our regional credit office for investigation purposes. Once your query is finalised feedback confirming their findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention in regards to your recent experience with our company.
Please be advised that your query is referred to our regional credit office for investigation purposes. Once your query is finalised feedback confirming their findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply18 Apr 2016, 16:02
Official
Hello KateyB,
Thank you for bringing the above concerns to our attention in regards to your recent experience with our company.
Please be advised that your query is referred to our regional credit office for investigation purposes. Once your query is finalised feedback confirming their findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention in regards to your recent experience with our company.
Please be advised that your query is referred to our regional credit office for investigation purposes. Once your query is finalised feedback confirming their findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,