Incorrect delivery

Good day, I am very unhappy and need someone in the management team of edgars online to be in contact with me. I have sent through emails and called regarding my order that is incorrect. I have merely been told to return the goods at the edgars store but my branch does not have the converse. I also feel that sas this is not my fault, they should correct the order by delivering the correct goods to me and collecting the incorrect one.