INCORRECT CREDIT ON MY ACCOUNT - EDGARS UNABLE TO CORRECT ACCOUNT

INCORRECT CREDIT ON ACCOUNT.

On 22/11/2020 I bought on my account for R1252.50 and return it to Edgars store on 30/11/2020 the credit note I received was for R1252.50 but when I received my account it credit amount was only for R1084.10. After several email and visit to the store the credit is still not correct. No one at the store or at the customer complaint department can understand the short credit. Everytime they are telling you it is correct. They cannot understand on the account summary that the credit do not balance with the transaction summary. The people that working at Edgars in the stores and the ones at the complaint department do not understand the new system or they just spiteful to assist the customers; Every time you do an inquiry that hold on for hours so that the one that assist you can open your account to assist you,. No customer service at the customer complaint department or at the Edgars stores.