Incorrect Credit Bureau Record

I settled and requested my account to be closed on the 20th of October 2017, but the credit bureau records reflect that the account is still active with a balance and the last payment date as July 2017. This is completely incorrect and is affecting my credit score. I have emailed Edgars on the 29th of Dec 2017 and again on the 2nd of Jan 2018 but I have received no response. It is unacceptable that my record is being affected due to negligence of Edgars. I was emailed confirmation that the account was closed and that the Credit Bureaus would be updated on the 9th of Nov 2017 but this was clearly just a standard email and nothing was done to update the Bureaus. The last payment date was not July 2017 and this indicates that the account is in arrears as it reflects as active. I will be taking the matter further should Edgars still continue to ignore this matter, as I now have to wait until this is rectified before I can apply for any finance which is highly unacceptable. Edgars needs to take responsibility for reflecting this grossly incorrect information about my payment history.