Incorrect closure of the account.

I had an account with Edgars a couple of years ago, and i paid it all up and closed it in 2012. On the day of settling the account i was at Edgars in Canal Walk, after paying at customer services i requested the consultant to put me on the line with Edcon, i advised the agent at Edcon that i would like to close my account as i had too many commitments at that time and the agent confirmed that the account was closed.<br> <br> This afternoon i went to Edgars and requested to open a new account, i advised them that i had an account before which i closed three years ago. They told me that my account appears as \Risky/Q' and they put me on the line with Edcon