PB
Petro B
1 reviews | Active since May 2014
30 Jan 2015, 15:44
Incorrect claim
Despite various calls to the call centre, despite going in store to try and sort this out numerous times, and despite a previous complaint on Hello Peter by my mother - she is still being pursued for a false outstanding amount of R58.75 on her account. This is apparently for air time - but she has never bought airtime from Edgars. My mother does not owe you R58.75, and you keep threatening to report her to the credit bureaux.<br> <br> Please clear her account, and do not only confirm on Hello Peter that this has been done like you did previously, please also send an account statement indicating the outstanding amount on her account as zero. <br> <br> Your lack of attention and failure to honour your word in this regard is simply astounding, such bad bad customer service.
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Edgars's replyOfficial
31 Jan 2015, 16:25Hello Disillusioned197,
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled on your account and the amount was reversed. The account is closed and it does not have any outstanding balance. Please note we have referred this matter to the accounts department to email the statement and paid up letter.
Your reference number is as follows: ***/GO
If you require any further assistance, please find contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled on your account and the amount was reversed. The account is closed and it does not have any outstanding balance. Please note we have referred this matter to the accounts department to email the statement and paid up letter.
Your reference number is as follows: ***/GO
If you require any further assistance, please find contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Jan 2015, 16:25
Official
Hello Disillusioned197,
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled on your account and the amount was reversed. The account is closed and it does not have any outstanding balance. Please note we have referred this matter to the accounts department to email the statement and paid up letter.
Your reference number is as follows: ***/GO
If you require any further assistance, please find contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the airtime subscription was cancelled on your account and the amount was reversed. The account is closed and it does not have any outstanding balance. Please note we have referred this matter to the accounts department to email the statement and paid up letter.
Your reference number is as follows: ***/GO
If you require any further assistance, please find contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,