NS
Nikki S
1 reviews | Active since Dec 2012
31 Mar 2016, 10:45
Incorrect Charges on Account NOT attended to.
On the 15th of March I noticed and reported 2 incorrect charges on my account. I reported this again on the 24th of March. To date all I have received is auto response mails saying that my query has been sent to the relevant department yet nothing has been done.<br> <br> This service is completely unacceptable.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
31 Mar 2016, 13:44Hello nikkiscrim,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Edgars's reply31 Mar 2016, 13:44
Official
Hello nikkiscrim,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***