Incorrect charges

<p>Since receiving notice of the extravagant service fees which are now charged on outstanding balances, I have decided not to purchase on credit at Edgars again.</p> <p> </p> <p>I have however, been purchasing at CNA for cash for some time and on 23 December (at that stage my account was in debit at Edgars) I purchased an item and was asked whether I would like to redeem my cash from the thank you points. I agreed to redeem the points and paid the balance in cash (NB no credit transaction took place). I was then asked to sign for the thank you points (as I have been doing every time that I paid cash and earned Thank You points).</p> <p> </p> <p>My latest statement shows that my account has actually been overpaid when the cash Thank You points transaction had taken place and also that an incorrect entry took place on 23 December. A Credit Adjustment of R11.40 is shown and then cancelled. Edgars made a mistake - this did not effect my account!!! <br /> </p> <p>It seems as though the following then happened. The incorrect entry on 23 December, which was reversed on the same day (principle debit adjustment), gave rise to the service fee being activated and this has now had the spill over effect of the “Part service fee” and “Service Fee” entries on my account</p> <p>I tried to take this up with the accounts department but hit a brick wall. There were no new credit transactions since the change in policy and I so not agree to the service fees. the activation must be removed and costs to date cancelled immediately</p>