Incorrect Billing(request for a reconcilliation)

Its absolutely pathetic, January 2021 submitted a claim through Edgars insurance(Finrite) at the time for a lost cellphone. To date(1 year and 6months) i have been billed for this phone after many requests to have the phone removed. I have requested a reconciliation on the account which i have not received It is extremely frustrating to deal with Edgars i am not even surprised why the company is not doing well. They are very active in sending nonsensical incorrect statements...They will send you from pillar to post, you physically go to the branch they tell you to contact a number, well thats game over.