Incorrect billing/********** billing account query

I called +***1 at 2:10 PM and spoke to Ardeel Maurera on 10 Feb 2021 for a duration of 9 minutes explaining that my account should be closed.

I am being billed incorrectly In reference to the amount that was due by me for Jan 2021, and on my "E-Statement_Dec2020.pdf" identifying that I only had R244.78 due. I paid the outstanding amount on 5 January 2021 in full and have a receipt with zero balance as proof of payment.

I then phoned *** at 12:04 AM on the 7 Jan 2021 to cancel my account with Edgars and was online for 5m 52s. I was assured that nothing else is required. I received a confirmation email from RCS Thu, Jan 7, 2021, at 12:09 PM confirming that my account is closed.

I now received an E-statement for February that I still have R221.86 due on my account. My concern is why do have the R221.86 outstanding if I closed my account and with the previous January E-statement stipulating zero balance and an account close.

I send multiple emails to *** requesting corrective action. I keep on getting messages:

"Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information. Please do not respond to this email as this address is not monitored."

Nobody has called me to date.

Correct your records and confirm that my account is cleared and is completely closed and do so in writing.