MB
Mbali B
1 reviews | Active since Mar 2009
16 Jan 2019, 16:23
Incorrect billing on my account
I received a statement in December with an amount of R178. I then informed Edgars that I have never made purchase between the month of November and December. The reference is ********** 1836/GO. To this day the have not sorted out the problem instead I have a balance of R308.88 on SMS and airtime bundle. I don't know anything about this transaction.
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Edgars's replyOfficial
17 Jan 2019, 09:32 Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Please be advised that we have escalated your query through to the RMCS Team to cancel and provide proof of enrollment. Your reference number is ***/GO.
Kind regards,
Customer experience Team.
Please be advised that we have escalated your query through to the RMCS Team to cancel and provide proof of enrollment. Your reference number is ***/GO.
Kind regards,
Customer experience Team.
Edgars's reply17 Jan 2019, 09:32
Official
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Please be advised that we have escalated your query through to the RMCS Team to cancel and provide proof of enrollment. Your reference number is ***/GO.
Kind regards,
Customer experience Team.
Please be advised that we have escalated your query through to the RMCS Team to cancel and provide proof of enrollment. Your reference number is ***/GO.
Kind regards,
Customer experience Team.