Incorrect billing - no refund
I have been repetitively billed for 'airtime subscription' on my Edgars account for the past 6-8 months. I have enquired about this as I have a cell phone contract which is totally independent of anything to do with Edgars or Edcon. Nor have I ever purchased a mobile phone from them
I have had no feedback, yet they continue to deduct R25.00/month every month from my account. How can this be allowed?
What am I to do?
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
15 Sept 2017, 15:19We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply15 Sept 2017, 15:19
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
15 Sept 2017, 15:21We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply15 Sept 2017, 15:21
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
15 Sept 2017, 15:21We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply15 Sept 2017, 15:21
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account numbe , you may provide it on ***so that we may be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO .
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
15 Sept 2017, 15:25Thank you for your response. I am currently out of the country and therefore am corresponding via email as you have on file
's update15 Sept 2017, 15:25
Reviewer Update
Thank you for your response. I am currently out of the country and therefore am corresponding via email as you have on file