TD
Tarryn D
1 reviews | Active since Oct 2012
16 Jun 2015, 17:05
Incorrect billing for club membership
ive posted a report a while ago about me being charged for club membership which i never signed for. I received a voicemail msg from edgars say the amount will be reversed. I requested a statement showing the reversal and was informed via email theres no amounts to be reversed. Please correct this as i refuse to pay for something i did not sign up for and this is against the consumer protection act. Please send me a detailed statement reflecting the amounts and charged and showing me the reversal.
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Edgars's replyOfficial
18 Jun 2015, 08:32Hello TDEL*,
Thank you for bringing this matter to our attention. Please note we have send a request for cancellation and reversal to the accounts department. Investigations are going to be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note we have send a request for cancellation and reversal to the accounts department. Investigations are going to be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply18 Jun 2015, 08:32
Official
Hello TDEL*,
Thank you for bringing this matter to our attention. Please note we have send a request for cancellation and reversal to the accounts department. Investigations are going to be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note we have send a request for cancellation and reversal to the accounts department. Investigations are going to be conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***